
Licensing & Insurance
Are you licensed and insured?
Yes, absolutely. Nova Nest Renovations LLC is fully licensed and carries both general liability insurance and workers' compensation coverage. We're happy to provide certificates of insurance upon request — we believe you should never hire a contractor who can't or won't show you their paperwork.
What happens if something gets damaged during my renovation?
Our liability insurance covers accidental property damage. We also protect your home proactively — floors are covered with rosin paper and drop cloths, work areas are sealed with plastic containment, and we treat your space with the same care we'd treat our own. In 15+ years, we've had very few incidents because we prioritize prevention.
Project Planning
How soon can you start my project?
It depends on our current schedule and the scope of your project. Smaller projects like painting or drywall repair can often start within 1–2 weeks. Larger renovations — kitchens, bathrooms, additions — typically book 4–8 weeks out, which gives us time to order materials and pull permits. We'll give you a firm start date during the proposal phase and we stick to it.
How long will my renovation take?
Every project is different, but here are some general timelines: interior painting — 1–5 days; drywall repair — 1–3 days; bathroom remodel — 4–6 weeks; kitchen remodel — 6–10 weeks; full interior renovation — 8–16 weeks. We'll give you a detailed timeline specific to your project in the proposal. And unlike some contractors, we build in buffer for material lead times and inspections.
Do I need to be home while you're working?
Not necessarily. Many clients go to work while we're on-site. We'll coordinate access — lockbox, garage code, or a trusted neighbor — and send you progress updates throughout the day. We just need you reachable by phone for any decisions that arise. For the initial consultation and final walkthrough, we do need you there in person.
What should I do to prepare before you start?
Clear the work area of personal items, valuables, and breakables. Remove wall hangings and window treatments in rooms being painted. Empty cabinets and drawers in kitchens or bathrooms being remodeled. We handle everything else — floor protection, furniture moving, and sealing off the work area. We'll give you a detailed prep checklist specific to your project.
Permits & Compliance
Do you handle permits?
Yes. We pull all required building permits, schedule inspections, and make sure every phase of work passes code. Permits protect you — they ensure the work is done safely and to current building standards. Some contractors will tell you 'you don't need a permit for this' to save time and money. We don't cut that corner. If a permit is required by code, we get it.
How do inspections work?
For projects requiring permits, the local building department schedules inspections at key stages — typically after rough-in (framing, plumbing, electrical) and at final completion. We coordinate the timing, make sure the work is ready, and meet the inspector on-site. If anything needs adjustment — which is rare — we fix it immediately and schedule a re-inspection at no additional cost to you.
What if my home was built before 1978?
Homes built before 1978 may contain lead paint, and renovation work can disturb it. We are EPA Lead-Safe Certified and follow RRP (Renovation, Repair, and Painting) protocols — containment, HEPA filtration, and proper cleanup — to protect your family. If lead paint is present, we'll discuss the requirements and costs upfront during the consultation.
Money & Payments
How does payment work?
We never ask for full payment upfront. Our payment schedule is tied to project milestones: a deposit (typically 20–30%) to secure your start date, progress payments as major phases are completed, and a final payment — usually 10–15% — due only after the final walkthrough when you've signed off on every detail. We accept check, bank transfer, and credit card.
Do you offer financing?
While we don't offer in-house financing, we can connect you with third-party financing partners that specialize in home improvement loans. Many clients also use home equity lines of credit (HELOC), personal loans, or credit cards with promotional 0% APR periods. We're happy to discuss what might work best for your situation.
Can you work within my budget?
Yes — and we'll be honest about what's realistic. During the consultation, tell us your budget range and we'll design a plan that maximizes what you can get for it. Sometimes that means prioritizing certain elements and phasing others for later. We'd rather have an honest conversation upfront than surprise you with an invoice you weren't expecting.
What if I want to change something mid-project?
It happens — and it's usually fine. We'll price the change, present it as a written change order, and adjust the schedule if needed. Nothing proceeds until you approve the change order in writing. We just ask that you let us know as early as possible so we can adjust material orders without delays or restocking fees.
The Work Itself
How do you control dust and disruption?
We take dust control seriously — it's one of the biggest complaints homeowners have about renovation projects. We seal off the work area with plastic containment (zip walls), cover floors with rosin paper and drop cloths, and run HEPA air scrubbers during dusty phases like drywall sanding. We clean at the end of every day — not just a sweep, but a real cleanup. Most clients tell us their homes stayed far cleaner than they expected.
Who will be working in my home?
The same crew from start to finish. We don't subcontract your project to strangers. Our team members are experienced, background-checked, and treat your home with respect. Your project lead is your single point of contact — you'll know their name, have their number, and see them on-site regularly. No revolving door of unfamiliar faces.
What products and materials do you use?
We use premium materials from trusted brands. Sherwin-Williams and Benjamin Moore for paint. Schlüter-KERDI for waterproofing. Name-brand fixtures, fasteners, and finishes throughout. We don't use contractor-grade products to boost our margin — the materials we install are the same ones we'd put in our own homes. If you have a specific brand preference, we're happy to accommodate.
Do you clean up after yourselves?
Every single day. Floors swept, tools organized, debris removed. At the end of the project, we do a thorough construction clean — vacuuming, wiping down surfaces, cleaning windows and fixtures. For large projects, we can arrange professional post-construction cleaning if you want the space move-in ready the moment we're done.
After the Project
What kind of warranty do you offer?
We provide a 2-year workmanship warranty on all labor. This covers issues like nail pops, seam separation, joint cracking, peeling paint, loose tile, and any other defect related to our installation. Manufacturer warranties on materials (cabinets, countertops, appliances, fixtures, flooring) are passed through to you and typically range from 5 years to lifetime. If something isn't right, we come back and make it right — no arguments.
What if something goes wrong after the project is done?
Call us. We answer. If it's covered under our warranty, we schedule a service visit and fix it — priority scheduling for past clients, not the bottom of someone else's waitlist. If it's not warranty-related but still something we can help with, we'll tell you honestly and give you a fair price to address it. We don't disappear after the final check clears.
Will you come back for future projects?
We hope you'll have us. Past clients get priority scheduling — when you call for your next project, you skip to the front of the consultation queue. Many of our projects come from repeat clients and referrals, which tells us we're doing something right. We'd love to be your go-to renovation team for as long as you own your home.
Quick Answers
Do you offer free estimates?
Yes. Every project starts with a free, no-obligation in-home consultation and a detailed written estimate. No charge, no pressure, no commitment.
What areas do you serve?
We serve the Greater Area of Missouri and surrounding communities. If you're unsure whether we cover your location, give us a call at (816) 600-9288 and we'll let you know.
Do you work on commercial properties?
Our primary focus is residential, but we do take on select commercial projects — offices, retail spaces, and tenant improvements. Reach out and tell us about your project; if it's a good fit, we'll make it work.
What types of projects do you NOT do?
We don't do roofing, HVAC replacement, major foundation work, or full electrical panel upgrades — those require specialized trade licenses. We can recommend trusted partners for those trades who we've worked with before.
Still Have Questions?
We'd rather you ask now than worry later. Reach out and we'll give you an honest answer — even if it's not what you were hoping to hear.
